I cannot access the VPN after the password reset.

alice@acme.examplemediumresolvedcredentials

Created 3/25/2026, 1:22:00 PM · Updated 3/25/2026, 1:41:13 PM

Messages

customer3/25/2026, 1:22:01 PM

I cannot access the VPN after the password reset. Error code: 0x802.

Triage

Severity: medium
Category: credentials
Confidence: 50%
Model: stub
Source: stub
Rationale: Stub triage: password / reset language detected.

Action Requests

user.request_password_resetexecuted

params

{
  "userEmail": "alice@acme.example"
}

Verdict: requires_approval

Medium-risk action requires operator approval.

Audit Trail

intake_received3/25/2026, 1:22:01 PM

payload

{
  "channel": "email",
  "correlationId": "demo-correlation-001",
  "attachmentCount": 1,
  "requestedModelOverride": null
}

agent_triage_started3/25/2026, 1:22:18 PM
payload
```
{}
```

agent_triage_completed3/25/2026, 1:22:18 PM

payload

{
  "source": "stub",
  "category": "credentials",
  "severity": "medium",
  "suggestedActionId": "user.request_password_reset"
}

policy_decided3/25/2026, 1:22:19 PM

payload

{
  "verdict": "requires_approval",
  "actionId": "user.request_password_reset",
  "actionRequestId": "eea5be4a-1102-4d78-8b2d-fa345b7a86a1"
}

action_executed3/25/2026, 1:36:42 PM

payload

{
  "result": {
    "mocked": true,
    "message": "Password reset would be sent via provider (mock).",
    "userEmail": "alice@acme.example"
  },
  "actionId": "user.request_password_reset",
  "actionRequestId": "eea5be4a-1102-4d78-8b2d-fa345b7a86a1"
}